FAQ
Questions people actually ask
Short, direct answers. If yours is missing, write to hello@fatealignlab.com and a person will reply.
01
What exactly is Ba Zi?
Ba Zi, literally "eight characters", is a Chinese system that reads a person's birth moment as four pairs of characters — year, month, day and hour. Each pair is a heavenly stem and an earthly branch, and together they describe the elemental structure and timing of a life. It is a symbolic framework, not a measurement instrument.
02
Do I need my exact birth time?
It helps, but you are not blocked. The hour pillar needs the birth hour; without it we can still build three pillars and the element distribution, and the reading will say which conclusions are affected. If your time is approximate, choose the accuracy level in the form and we treat it as approximate rather than pretending it is exact.
03
What does the free chart include?
Your four pillars, the day master, the five element distribution with a plain-language explanation of what is strong and what is missing, chart precision details such as the solar time correction applied, and a short AI reading. It is a complete look at the structure — no payment, no signup required.
04
What do I get for the paid reading?
For $24.99, choose one complete reading: Ba Zi, Zi Wei Dou Shu, Feng Shui or Compatibility. You receive an in-depth interpretation of your chosen subject, with practical guidance and a PDF delivered by email.
05
Which of the four systems should I pick?
Ba Zi is the core read on your elemental structure and timing — the default choice. Zi Wei Dou Shu charts twelve life palaces and reads more like a life map. Feng Shui assesses your home's facing direction against your own chart. Compatibility compares two people. If you want depth in one area rather than breadth, the $6.99 focus reports cover career, love or money alone.
06
What happens to my birth data?
Birth data is used to compute your chart. Free readings submitted with an email and their lead records are deleted after 7 days; free readings without an email are not archived on our servers. Paid report content and PDFs are kept online for 60 days for guests and account holders. Keep the PDF attached to your delivery email. Account profiles and minimal purchase records are retained separately. You may request deletion at hello@fatealignlab.com. PayPal handles payment; we do not store card details or sell personal data.
07
What if I am not satisfied?
For digital reports, contact hello@fatealignlab.com within 48 hours after the complete report is delivered if you are dissatisfied, including incorrect information, layout or content issues. You may request a refund directly or choose a correction first; correction is optional. Duplicate charges, non-delivery, delivery of the wrong product and statutory remedies are not subject to this 48-hour limit. After 48 hours, other discretionary refund requests are not accepted. Physical products follow the separate returns rules.
08
Are the bracelets physical products?
Yes. Each bracelet is a physical piece. Availability and delivery options are shown on the relevant product page. The Crystal Designer is being prepared separately.
Still deciding?
Start with the free chart. It needs no card and no account, and it is the same computation the paid readings build on.